Someone to call when your website needs something
What you get
Updates, done carefully
We update WordPress, WooCommerce, plugins and themes, or your Shopify theme and apps, and check the important parts still work afterwards: product pages, basket and checkout.
Developer hours every month
Choose 2, 4, 8 or 16 hours a month to spend on whatever you need: fixes, new features, landing pages, speed improvements, advice.
Quick replies
Send us a request and we’ll reply by the end of the next working day.
The people who built it
No helpdesk and no starting from scratch. You’re talking to the developers who know your site.
How many hours do I need?
| Hours a month | Usually suits |
|---|---|
| 2 hours | A settled site that needs updates and the odd small change |
| 4 hours | Regular small changes: new landing pages, seasonal tweaks, fixes |
| 8 hours | A site that’s actively improving, with a new feature most months |
| 16 hours | Ongoing development, close to having a part-time developer |
Not sure? We’ll suggest a starting point when we build your site, and you can move up or down later.
The small print, in plain English
- Month to month. It works like a retainer, without the minimum term. Cancel with 28 days’ notice.
- Our work is guaranteed. New work is guaranteed for three months. If a bug in something we built turns up later, we’ll fix it free, whether or not you’re on a plan.
- Your code is yours. Once your project is paid for, the code belongs to you, whoever hosts it.
Do you offer hosting?
We can, for WooCommerce, WordPress and Laravel sites, billed yearly. Most of the time we’d rather help you set up good hosting in your own name. You keep full control, and there’s one less thing tying you to us.
Questions
Can I have a support plan if you didn’t build my site?
Yes. We’ll look over the site first so we know what we’re taking on. For WooCommerce and Shopify that’s usually quick. For a custom Laravel build, we start with a discovery phase of the existing code.
What if I need more hours one month?
Extra time is charged at our standard hourly rate. Unused hours don’t carry over to the next month, so it’s worth sending requests as they come up. If you’re regularly over or under, we’ll suggest moving to a different plan.
Do I need a support plan?
Not strictly. But WooCommerce stores in particular need regular updates to stay secure, and it’s much cheaper to keep a site healthy than to fix one that’s been left.
Need someone to look after your website?
Sheffield, South Yorkshire